Domestic

FAQs

Frequently asked questions

Why should we buy our utilities from you?

Business Cost Consultants does not sell any utility services. We simply give our clients independent, expert advice. Our recommendations relate to the most appropriate supplier and best tariffs for your organisation.

Why should we use you to manage our utilities?

The main benefits are savings in costs and time. Typical reductions on utility costs are 5% to 20% on energy; 10% to 50% on telecoms and 5% to 50% on water.

However, sometimes the time we save clients is of even greater value than the cost reductions on their utilities. Since we do all the work associated with the audit of your existing utility costs, the analysis, the report, the implementation of recommendations accepted by you and the ongoing monitoring of your utility costs, you release extra time to concentrate on managing other key areas of your organisation.

Even if you decide not to proceed with our cost saving recommendations, you will still receive a free report on your utilities, based on the results of our audit and analysis.

Will you give me a written agreement?

Yes. We will meet with you to find out how we can help your organisation, will explain how we operate and give you a written agreement which sets out in plain English what we will do for you and what is expected from you. However, since we are only paid on results, any work we do for you will effectively cost you nothing.

Why should I use Business Cost Consultants instead of another utility consultant?

Some consultants simply offer advice to their clients on a one-off basis, whereas Business Cost Consultants will implement their recommendations, check all your incoming utility bills for you, track your energy and telecoms profiles, manage all of your utilities for you, deal with any queries on your bills and provide an independent source of information.

We also continue to ensure that you are getting the best deal possible after the initial audit by regularly reviewing your utility costs and putting contracts out to tender.

Why should I pay you a fee to help me find cheaper utility services?

The utility markets are volatile and complex. Every week there are changes to the tariffs, technologies or suppliers in these markets. Our services effectively cost you nothing, since we are paid out of the savings we achieve for you. In addition, we save you time and hassle by managing your utilities for you.

What happens if I am tied into a contract with my existing utility supplier?

We will check your contracts thoroughly and establish that:

  • you are getting value for money;
  • the supply contract is fair to you.

Should either of these not be the case, we shall endeavour to correct them or to find a legitimate way out of your existing contract. We will then recommend a more suitable tariff and/or provider for your needs.

Whilst waiting for your supply contract to come to an end, we can save you time and perhaps money by carefully checking your utility bills and negotiating rebates with suppliers who have overcharged you.

Often we can achieve immediate savings by identifying ways of reducing your bills, without changing suppliers. We will normally audit your utility costs for the last 12 months. During the initial audit we often find errors in the utility bills.

We can also help you to accrue accurate figures by locating undercharges. This can avoid unexpectedly large bills at the end of your contract, as the supplier catches up on any undercharges.

We can also help you to budget by predicting your forthcoming utility costs.

How would I pay Business Cost Consultants for this service?

We normally earn our fees as a percentage of the savings we make for you. If we save you nothing, we earn no fees. Hence, all the risk is on our side of the agreement. However, in all our years in business, we have never taken on a client where we could not make savings.

What is covered in the audit you carry out?

The main objective of our audits is normally to identify possible cost savings in your water, gas, electricity and telecom costs. However, some clients take us on simply to help them win disputes with suppliers.

Among other things, your audit will include:

  • Identification of any errors in your utility bills.
  • Examination of your existing utility costs and contracts to see if they are offering you the best value for money.
  • Analysis of your current tariffs, to ascertain if they are the most appropriate for your organisation.
  • Consideration of alternative suppliers, with a view to securing better value for money.
  • Identification of more efficient ways of running your utilities that would generate net cost savings.

A fully comprehensive report is submitted to each new client, giving expert recommendations as to where your savings can be made, and how substantial those savings will be.

You are entirely free to pick and choose which recommendations you wish to have us implement. You are under no obligation to accept any of them.

What resources do Business Cost Consultants require from clients?

Initially we only need about 20 minutes of your time. From the information you provide, we can ascertain if savings are possible. If you want to proceed we will ask you to sign an agreement so that we both understand our responsibilities.

During our initial audit, we require access to relevant documents such as invoices and contracts. To save you time and to keep any disturbance to a minimum, we usually ask clients to send us copies of those documents. Thereafter, as part of our ongoing monitoring service, we will ask your utility suppliers to send all your bills to us for checking. We then scan the bills into our computer and send the originals to you for payment, as normal.

We do all of the work associated with the audit, analysis, implementation and ongoing monitoring. That includes dealing with queries on your utility bills which have been raised by you, by the supplier, or by ourselves.

After we have submitted our report to you we will meet with you to discuss our report and recommendations. If you accept our recommendations we shall implement any necessary changes for you.

Once you have given us copies of your utility bills we do all the work for you.

Why would we get better deals from suppliers via Business Cost Consultants?

  • We know how best to analyse your data.
  • We know how to present it to make it attractive to suppliers.
  • We know which suppliers are most likely to want your type of business.
  • We know which is the best time to put your contacts out to tender.
  • Because of the volume of business we give suppliers we always receive keen prices.

This is what we do best for our clients. We are professional purchasing consultants.

How will our relationship with Business Cost Consultants be regulated?

We will ask you to sign a simple agreement, which sets out the basis on which we will work together. It details the various responsibilities of Business Cost Consultants and the client for the duration of our relationship.

Basically, the agreement says that you supply us with copies of your utility bills and contracts, we report to you and if you accept our recommendations we reduce your costs. You pay us out of the savings made. If we make no savings, you pay no fees.

How quickly can Business Cost Consultants save us money?

Typically, within four to twelve weeks of signing an agreement and starting our audit. However, our audits sometimes throw up errors which lead to clients getting refunds or credits within a few weeks of our starting an audit.

I am interested, so what should I do now?

Please contact us so that we can arrange an appointment, at your convenience, to discuss how we can help your organisation.

Still not sure?

Have a look through our case studies to see the savings we have achieved for some of our clients. You could also have a look at what our clients have to say.

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