Over the last 15 years or so, communications have advanced so rapidly that many businesses have struggled to keep up. In fact, your telecoms system may no longer be the most suitable or efficient for your business needs, thanks to many new devices which are able to simplify processes for us.
Does your business still solely rely on office-based telephone systems? Whilst some businesses can still excel with only this form of internal communication, many others will benefit from having a business mobile phone plan. If your staff are client or customer facing, or usually work shifts and out of hours, mobile communications can often be essential.
This can be in addition to the upgrade of desktop telephones, which have also seen rapid advancements over the last decade or so. A new telecoms system today can offer advanced call recording and reporting, integration with IT systems and much more which can help offices involved in sales, customer service and much more.
VOIP or Voice over Internet Protocol, or Internet Telephony as it’s sometimes known, is the future of business telephone systems. It is an alternative method of making telephone calls which may prove more cost-effective for your business. Services such as Skype have made this type of telephony popular, and often it allows you to operate both voice and/or video calls for a relatively low cost.
Part of the reason for this is that it uses infrastructure already in place (your connected devices and current internet plan), meaning there are lower equipment costs and potential usage bills. As many people are also able to make VOIP calls on the go from smartphones and tablets, it is definitely a telecoms system you can benefit from now and in the foreseeable future.
By upgrading your telecoms system you may not only find yourself saving money on telephone bills, you could also create far more efficient processes which could increase sales and profits in the long term. For more information about the telecoms services we offer, or to request a free audit, please get in touch or call 0141 226 8525.