Dispute resolution: water
Rebate of more than £10,000
Due to an administration error by the supplier, one of our large manufacturing clients was being billed for a water meter that had been removed when their business expanded into the premises adjacent to one of their factories.
As part of our ongoing contract with this client, Business Cost Consultants pursued a rebate on the client’s behalf. The rebate received stretched back more than two years and included not only costs for the water used, but also the surface water drainage charges. The total sum received from the supplier was in excess of £10,000.
Unreasonable water bills for a school
As a result of their comprehensive utility audit for a large boarding school, Business Cost Consultants identified that the client was being overcharged for its water consumption. It was established that the client’s water system was fitted with incorrect parts. This had resulted in the client paying fixed charges that were almost seven times more than they should have been paying.
On the client’s behalf, Business Cost Consultants ensured that the correct parts were fitted and we pursued the water supplier for a refund. Following negotiations with the supplier, Business Cost Consultants secured a reduction in the charges and two rebates for a backdated refund totalling almost £5,700.
Perhaps you have an ongoing dispute with a utility supplier at the moment. Why not contact us to see if our experts can offer assistance? Remember, since we are willing to work on a no win-no fee basis, you cannot lose.