Dispute resolution: telecoms
A series of small errors builds up a tidy reimbursement
As part of our utilities management service for one of our large clients, Business Cost Consultants identified pricing errors on the client’s telecoms bills for several of its sites. Despite this client having many lines, the thorough monitoring of the billing by the Business Cost Consultants analysts picked up on several small errors and overcharges that the client might not have noticed itself.
In 2003, a series of eight relatively small billing errors by the client’s telecoms company and the line provider built up to a reasonable sum. Business Cost Consultants pursued every claim on the client’s behalf and negotiated a total reimbursement of £3,125 for that year on their telecoms alone. Several thousand more was received for the client’s other utilities.
Telephone system maintainer overcharging client
As a result of their initial audit of utility bills, Business Cost Consultants identified that this client, a service company in the North of Scotland, had been double charged by their telephone maintenance company for five years.
Within three weeks of being appointed, Business Cost Consultants obtained a rebate from the telecoms maintainer on the client’s behalf. The client received a cheque from the maintainer for almost £2,000.
Perhaps you have an ongoing dispute with a utility supplier at the moment. Why not contact us to see if our experts can offer assistance? Remember, since we are willing to work on a no win-no fee basis, you cannot lose.