Dispute resolution: mobiles
Dealer did not deliver what was promised
One of our clients with about 150 mobile handsets negotiated a very competitive, but complex deal with a mobile phone dealer. A few months later he came to us because he did not seem to be getting what had been agreed. He was actually paying out more than he had done the previous year. Because of the complex billing system he was not able to quantify his overcharges.
Our detailed analysis of his bills proved that our client was being overcharged on a number of elements of the deal originally negotiated. We had to confirm in writing all the elements and prices in the deal, negotiate with the sub-dealer, the dealer and the network provider in order to get the client almost £20,000 he had been overcharged. Then we had to put the contract back out to tender to ensure that he had a more competitive deal with a reputable supplier on terms that could be more easily monitored.
Perhaps you have an ongoing dispute with a utility supplier at the moment. Why not contact us to see if our experts can offer assistance? Remember, since we are willing to work on a no win-no fee basis, you cannot lose.