Case study
Issue: Dispute with gas supplier
About 4 years after they had switched gas supplier at one of their main sites, our clients was surprised to receive an invoice from one of the UK’s largest energy providers demanding more than £43,500.
The bill was raised as a result of external consultants claiming that the bills for that site had been incorrectly calculated, hence undercharged, for the period from November 2000 until October 2003. The consultants sought the “outstanding balance” from our client.
Solution
As part of our comprehensive Utilities Management Service, the client asked Business Cost Consultants to investigate and manage the issue. We gathered all relevant information, data and correspondence and analysed it thoroughly. We then built a case for the client and dealt with the supplier’s consultant, on behalf of our client. During the process we liaised closely with the Finance Director and his legal advisors.
Result
Following several weeks of negotiation, the balance was reduced by more than 80% to around £7,800. The client was very happy with the full and final settlement. That was a saving of £35,700.
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