Domestic

Case Studies

West of Scotland Housing Association reduce costs through effective utility management

Client:

West of Scotland Housing Association is a dynamic social housing provider with a unique history and vision for the future. They provide good quality homes at affordable rents in Glasgow and throughout the West of Scotland, including mainstream, sheltered and amenity housing. In addition, they work in partnership with a number of specialist care organisations creating specialist homes to support people with a range of special needs.

Situation:

Business Cost Consultants (BCC) was engaged to manage utility supplies on behalf of West of Scotland Housing Association in July of 2010. After a free initial consultation, BCC’s team established that they could reduce the association’s costs significantly and remove the administrative burden associated with managing all utilities. BCC was able to provide those services on a contingency basis, only being paid in relation to the savings achieved.

Strategy:

BCC’s experts utilised their extensive experience in dealing with housing associations to begin consolidating the many accounts which West of Scotland HA had. These were with multiple suppliers.

By carrying out this work on behalf of the association and consolidating their billing, BCC was able to reduce admin dramatically and secure excellent cost savings for the client.

The billing validation and management service also ensured that BCC’s team was receiving all client bills and that they were rigorously checked before being forwarded to the association for payment. Any issues arising from those bills were swiftly dealt with by BCC. This has given the Housing Association great peace of mind, knowing that their utilities are being managed by consultants who are experts in their field.

Result:

As a result, BCC was able to secure savings of 23.1% on the supplies that they had consolidated and tendered so far. This was in addition to historic overcharges which were retrospectively recovered for the association.

BCC continue to work closely with West of Scotland HA in order to achieve further consolidation, cost savings and increased streamlining of the admin process.

“BCC continue to work closely with West of Scotland HA in order to achieve further consolidation, cost savings and increased streamlining of the admin process. Offices at West of Scotland Housing Association

West of Scotland HA Ltd has been delighted with the service provided by Business Cost Consultants. Not only have they identified a good level of cost savings, they have taken over the management of our energy sites which has resulted in better administration of our supplies and associated costs. In addition, they have checked our previous bills and have reclaimed several overcharges on our behalf. I would be happy to recommend their services to others.”

Peter Latham, Corporate Services Director

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