Case Studies

Scottish Youth Theatre reduces water costs by nearly 50% and obtains large rebate



The Scottish Youth Theatre (SYT) offers children and young people the opportunity to cultivate talent as well as build confidence, self-esteem and social skills which are transferrable to all walks of life. Founded by Gareth Wardell in 1976, they offer workshops from weekly sessions to specialist groups with opportunities for those who have the talent and drive to make drama their career.


Before Business Cost Consultants was engaged, the SYT had several issues with how their water services had been installed and were being managed. Firstly, the utilities infrastructure which they had in place was very complex; they shared a water system with other tenants. They also found it difficult to make headway with their water supplier. Negotiations had become complex and protracted.


Upon engaging BCC for their dispute resolution service, their experts quickly established that the Scottish Youth Theatre was being charged very high rates in proportion to their actual water usage. However, in order to prove the case, they needed accurate data and a thorough understanding of their plumbing systems.

The first step taken by BCC was to negotiate with the supplier and arrange for the account to be put on hold. This alleviated much of the stress this issue was causing the client. The team used their expertise to trace the appropriate pipe-work, and to arrange for the installation of a water meter. That allowed the experts to clearly and accurately establish how much water the SYT was consuming. Using BCC to negotiate with the supplier on their behalf meant that staff at the SYT could keep their attention on their core business.

BCC arranged to have the new water meter adopted by the supplier. With accurate consumption data available, the team were able to take up the case with the supplier. Due to the complexity of the case, negotiations took about two years. During that time the team were able to keep the supplier’s credit controllers at bay. It was their contention that the client was due a large rebate and they should not have been chasing for payment.


The result was a reduction of about 50% on the ongoing charges for water services. In addition, BCC were able to negotiate a substantial rebate on previous charges. The client was delighted with the result and relieved that significant financial pressures were removed.

“Business Cost Consultants provided Scottish Youth Theatre with a swift, professional and cost efficient solution to a long standing problem. Their sense of advocacy, ability to cut through red-tape and determined perseverance were invaluable in dealing with outstanding issues and also putting in place affordable solutions for the future. Not only would we recommend them without question, but have already engaged their services to deal with other utility issues.”

Caroline Cosgrove, Executive Director

Subscribe to our mailing list