Case Studies

The Client

The Scottish Government – devolved parliament and head of local authorities in Scotland. As part of the McLelland report, recommendations were made to the government concerning desktop maintenance and collaborative working across the public sector in Scotland.

The Solution

We were assigned to source high volume desktop hardware maintenance and warranty management services to the Scottish Government and multiple NDPBs through the Desktop Maintenance framework.

All desktop hardware, monitors and small format printers being used by the partner organisations throughout Scotland, including the Highlands & Islands, fell under the scope of the framework required, with more than 30,000 endpoint devices needing managed.

The Results

We successfully provided the Scottish Government with a flexible, commercial, volume-based service model with the aim of driving value in the public sector. Throughout the agreed framework period, we delivered year on year success.

Overall, we successfully implemented a high volume support service, with market leading rates, backed by a steadfast commitment to exceeding performance expectations, so as to ensure value for money throughout the whole of Scotland.

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